Wells Fargo is in the hot seat once again when it comes to home foreclosures. Recently, Wells Fargo said a computer glitch led to the bank wrongfully denying customers the chance to either request a loan modification or repayment plan on their home mortgage. Now it appears an additional glitch has led to even more foreclosures.
This most recent mistake involves loan modifications submitted to Wells Fargo between March 15, 2010, and April 30, 2018. The computer glitch Wells Fargo claims happened is responsible for hundreds of homes being denied modifications during this time period.
The announcement comes after Wells Fargo admitted in November to a separate error in a filing with the United States Securities and Exchange Commission. The company admitted that a computer glitch led to the bank denying mortgage customers the opportunity to request either a repayment plan or loan modification. They reported that these denials happened approximately 870 times. Because of these errors, 545 homes went into foreclosure.
In this SEC filing, Wells Fargo reported that it was a calculation error that occurred when the bank’s program implemented newer controls that resulted in an overestimation of attorney’s fees for the homeowners who were in the middle of foreclosure. Because of this error, the bank rejected these 870 loan modification requests.
This is not the first time that Wells Fargo has made this mistake. Back in August, the company disclosed that yet another calculation error in the underwriting software mistakenly denied 625 borrowers loan modifications under a federal assistance program, resulting in 400 homes being foreclosed.
With delinquent mortgage payments on the rise this past year, the need for loan modifications and flexible repayment plans is more important than ever to homeowners. Mistakes like the one made by Wells Fargo can have disastrous consequences for homeowners already in a tough spot.
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